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August 26, 2021 2 min read

Shipping Information Updates

Service Impacted by Weather Hazards in the U.S.:

Delivery to the listed regions may experience a delay due to Tropical Storm Ida and Wildfires. Please stay safe and allow some time for your package to arrive. We will be closely following up on your order status with you and keeping you informed on further updates.

  1. Tropical Storm Ida: The South Central to Northeastern part of the U.S..
  2. Wildfires: Areas of California, Oregon and Washington.

Besides, rest assured that as soon as your order is shipped, we will notify you of a tracking number via email so you can easily track its whereabouts.

For Orders to Australia:

Due to the complicated and unpredictable developments of the COVID-19 pandemic, lockdowns and stay-at-home orders have been extended as a strategy to beat down a spread of the delta-variant, therefore, orders to Australia may face some delays during this period.

However, it is assured that you will automatically receive a tracking number as soon as your order is shipped. Also, we will properly keep you posted via email and on the news board.

For International Orders:

Import duties and taxes for shipments may be due upon arrival in the destination country by the receiver. Shipments can be held up in customs to check that the contents of the package and the value of the goods were declared accurately.

In general, customers are responsible for paying the additional costs such as duties, taxes, and customs clearance fees.

It depends on the destination country that the receiver would receive an announcement via letter, email, call from Customs or courier services. The payment value depends on the total value of the package and varies by country.

CS Team
CS Team


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