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After 1 – 6 business days of production, depending on each product type, you will receive a confirmation email with a tracking link so that you can follow your order all the way home!
We may split your order into multiple shipments. If this occurs, you’ll be notified and receive a tracking number for each shipment.
- Shipping carrier: USPS, DHL, Local Post…
- Please allow 5 - 7 days for the carrier to scan your package into their system.
- If it is over your estimated arrival date, please contact us.
- Didn't get the email with tracking number? Please contact us here: support@familypanda.co
Estimated Transit Time:
| Product | Processing Time | Domestic Delivery | International Delivery | |
| Standard Shipping | Express Shipping (excluding Sunday) | |||
| 2D Apparel | 2 - 4 business days | 5 - 7 business days | 3 - 4 days | 5 - 10 business days |
| Mug | 1 - 3 business days | 5 - 6 business days | 3 - 4 days | 5 - 10 business days |
| Fleece Blanket | 1 - 3 business days | 5 - 7 business days | 3 - 4 days | 5 - 10 business days |
| Canvas | 4 - 5 business days | 5 - 7 business days | 3 - 4 days | 5 - 10 business days |
| Poster | 2 - 5 business days | 5 - 7 business days | 3 - 4 days | 5 - 10 business days |
| Pillow | 5 - 6 business days | 5 - 7 business days | 3 - 4 days | 5 - 10 business days |
| Baby Bodysuit | 3 - 4 business days | 4 - 6 business days | 3 - 4 days | 5 - 10 business days |
| Ceramic Ornament | 3 business days | 4 - 7 business days | 3 - 4 days | 1 - 4 weeks |
| Necklace | 2 - 5 business days | 4 - 5 business days | Unavailable | 5 - 10 business days |
| Acrylic, MDF Ornament | 3 business days | 8 - 11 business days | Unavailable | 3 - 4 weeks |
Once your order has shipped, you will receive an email from us with a link to track your order.
You can also enter the order name and your email in the box below to get the status of your shipment.
If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.
Officially launched in 2018, we provide world class customer service to all our customers. Customer satisfaction is our utmost priority.
Email: support@familypanda.co
US Address : 454 Las Gallinas Ave, San Rafael, CA 94903
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